Privacy Policy

PartStop is a heavy-duty truck parts supplier based at 1616 E 26th St, Tacoma, WA 98421. You can reach us at info@partstop.net or (253) 600-1351.

• Contact details you provide — name, email, phone, billing and shipping address.
• Order information — the parts you buy, order history, and communications with our team.
• Account information — if you create a customer or B2B/wholesale account, your login email and a securely hashed password (we never store passwords in plain text).
• Vehicle look-ups — a VIN or part number you enter to find compatible parts. A VIN is decoded to identify your vehicle; we do not use it to identify you personally.
• Payment information — card payments are processed by our payment processor (Square). We do not receive or store your full card number.
• Usage and device data — IP address, browser type, pages viewed, and similar information collected automatically through cookies and analytics.

• To process, fulfill, and ship your orders and provide customer support.
• To manage your account and, for B2B customers, apply your wholesale pricing.
• To respond to inquiries, quotes, and warranty or return requests.
• To prevent fraud, secure our site, and meet legal and tax obligations.
• To improve our products, website, and service.

Online payments are handled by Square, a PCI-compliant payment processor. Your card details are submitted directly to Square and are not stored on our servers. Square's handling of your payment data is governed by Square's own privacy policy.

We do not sell your personal information. We share it only as needed to run our business:

• Shipping carriers and our logistics/3PL partners, to deliver your order.
• Payment processor (Square), to take payment.
• Service providers that host our site or provide analytics, under confidentiality obligations.
• Authorities or other parties when required by law, or to protect our rights and prevent fraud.

We use cookies and similar technologies to keep your cart and session working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We keep your information for as long as your account is active or as needed to provide service, and afterward as required to comply with our legal, accounting, and tax obligations.

Depending on where you live (including residents of Washington State and California), you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. To make a request, contact us at info@partstop.net. We will not discriminate against you for exercising these rights.

We use administrative, technical, and physical safeguards — including encryption in transit and hashed passwords — to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Our site is intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

Our site may link to third-party websites (for example, manufacturer references or a map provider). We are not responsible for the privacy practices of those sites; please review their policies.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page.

Questions about this Privacy Policy? Email info@partstop.net, call (253) 600-1351, or write to PartStop, 1616 E 26th St, Tacoma, WA 98421.